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Questions about the Complaint Filing Process? (Click Here for More Infomation)




How to File a Complaint


Please contact the utility first to address questions and/or concerns. (Some useful e-mail links: National Grid Electric - National Grid Gas, Pascoag Utility District, Cox Communications, Full Channel, Verizon .)

If you are not satisfied with the utility's response, you may send us a complaint. Please fill in the following and choose how you would like us to respond.

Please include your account number and, if possible, an e-mail address, so that we may quickly and accurately respond to your complaint.

First Name
Last Name
Account Number
Organization (if applicable)

Street Address
Zip/Postal Code


Complaint Filed Against
Date and Time of Incident

Response Method:
Send E-mail
Send surface mail
Please call

Please enter your complaint as detailed as possible below. Also furnish any other information which may be helpful to the investigation.

Our E-mail address: consumer.section@ripuc.org

RI Public Utilities Commission, 89 Jefferson Boulevard, Warwick, RI 02888
Voice: 401-941-4500 • Email: thomas.kogut@dpuc.ri.gov

State of Rhode Island Web Site
RI Coat of Arms
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